The Equal Justice Center’s Virtual Hub is designed to remove barriers to legal assistance by guiding individuals through a simple, structured process. This Personalized Intake Questionnaire is the first step in providing direct, actionable referrals to trusted legal and social service providers.

Through a few targeted questions, the Hub will triage legal needs, assess urgency, and recommend the most appropriate next steps. This feature is designed to streamline access to support, ensuring that users don’t have to navigate a complex system on their own.

 

How It Works

The process is quick, taking only a few minutes to complete, and participation is entirely voluntary. Each step ensures that the recommendations provided are relevant, timely, and customized to the user’s needs.

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Start by Checking Eligibility

Before connecting users to services, the intake questionnaire begins with two quick questions:

• Do you consent to participate?

• What is your ZIP code?

These questions verify location-based eligibility and ensure that users receive the most relevant referrals.

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Proceed to the Full Questionnaire

If eligible, users move on to the Legal Needs Assessment, where they will answer a series of tailored questions, such as:

• What is your primary legal concern? (e.g., eviction, custody, public benefits)

• Is there an urgent legal deadline? (e.g., upcoming court date)

• What type of assistance do you need? (e.g., legal advice, representation, help with documents)

These responses shape a customized legal pathway, guiding individuals toward the right resources for their unique situation.

 

Receive Personalized Recommendations

Once the questionnaire is completed, users will be directed to their Legal Pathway—a tailored set of next steps that may include:

• Connecting with a legal aid provider specializing in their concern

• Accessing self-help resources, forms, or legal guides

• Reviewing key legal rights and protections

 

Why This Matters

Every day, individuals seeking legal help face barriers to access—confusing eligibility requirements, long wait times, and difficulty navigating resources. The Virtual Hub removes these obstacles, making legal support more immediate and accessible.

• Prevents people from getting lost in the system by offering direct next steps.

• Supports individuals in crisis by prioritizing urgent cases.

• Reduces frustration and delays by offering only the most relevant options.

• Empowers users with information so they can take action confidently.

By leveraging this intake-driven referral model, the Virtual Hub redefines how legal services are accessed, ensuring that help is just a few clicks away.

 

Retaining & Sharing Your Legal Pathway

For individuals facing legal issues, having continued access to resources is essential. The Virtual Hub’s “Save & Share” feature allows users to retain and distribute their personalized legal recommendations, ensuring that they can refer back to their next steps anytime, anywhere.

 

More Than a One-Time Tool—A Lasting Resource

The Personalized Intake Questionnaire and Legal Pathway represent more than just a referral system—they reimagine access to justice. By simplifying the intake process, tailoring recommendations, and ensuring accessibility, the Virtual Hub stands as a model for how technology can bridge the gap between individuals in need and the services designed to support them.

This is the future of legal access.

 

Try it now to experience how the Hub will transform the way individuals receive legal help.